Frequently Asked Questions

Some of the questions we frequently receive

I received an email saying that the payment failed. What do I do?

Please make sure that the data entered is correct. If the problem persists, please contact us so that we can help resolve the situation.

Are the products sustainable?

We are committed to offering quality products with the lowest possible environmental impact. Where applicable, we specify whether products are sustainable, recyclable or made from environmentally friendly materials.

How long does it take to ship orders?

Deliveries are made between 2 and 5 working days for mainland Portugal. For islands and international deliveries, the delivery time may vary between 5 and 10 working days.

What payment methods are available?

Payments can be made using Mb way, Multibanco reference, Credit Card and PayPal.